Store Policy

Customer Care

At LJMJ, we want you to love your gear as much as you love the journey! Whether you're ordering a tee, hoodie, hat, or bag, we’re here to ensure you have a great experience from checkout to adventure-ready.

Have a question, issue, or just want to say hey? Reach out to our customer care team at heyguys@lessjunkmorejourney.com. We do our best to respond within 1-2 business days.

Order Processing & Shipping

Orders are typically processed within 3-5 business days before shipping.
Shipping times vary based on your location and selected shipping method. You’ll receive tracking info once your order is on the way.
If your order is delayed beyond the estimated timeframe, please reach out, and we’ll look into it!

Returns & Exchanges

Since our merch is made-to-order, we do not offer returns for buyer’s remorse or incorrect size selection. Please double-check sizing charts before ordering.
If you receive a damaged or incorrect item, let us know within 7 days of delivery with photos, and we’ll make it right with a replacement or refund.

Lost or Stolen Packages

Once your order is shipped, tracking updates are provided. If your package is marked as delivered but you didn’t receive it, check with neighbors or your local carrier first.
LJMJ is not responsible for lost or stolen packages, but we’ll do our best to help you track it down!

Quality Guarantee

We stand by our products! If there’s a defect in the item you receive, contact us at heyguys@lessjunkmorejourney.comwithin 7 days of delivery, and we’ll get a replacement sent your way.

Community First

We love seeing fellow Journeyers out there rocking their LJMJ gear! Tag us on social media (@lessjunkmorejourney) to share your adventure with the community.

Privacy & Safety

At LJMJ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you shop with us.

Information We Collect

When you place an order, sign up for updates, or contact us, we may collect:

Your name, email address, shipping and billing addresses
Payment information (processed securely through third-party payment providers)
Order details and preferences
Any information you provide when contacting us at heyguys@lessjunkmorejourney.com

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer inquiries and provide support
Improve our website, products, and customer experience
Send occasional promotional emails (if you opt in—no spam, we promise!)

Third-Party Services

We only share your data with trusted third parties when necessary to:

Process payments (e.g., Stripe, PayPal)
Ship your orders (e.g., USPS, FedEx, UPS)
Analyze website traffic (e.g., Google Analytics)

These services have their own privacy policies, and we encourage you to review them.

Cookies & Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

Remember your preferences
Track website analytics to improve our store
Offer a smoother shopping experience

You can adjust your cookie settings in your browser if you prefer not to use them.

Your Rights & Choices

Access & Updates: You can request to access or update your personal information by contacting us at heyguys@lessjunkmorejourney.com.
Opt-Out: If you no longer want to receive promotional emails, you can unsubscribe at any time using the link in the email or by contacting us.
Data Deletion: If you’d like your personal information removed from our system, email us, and we’ll take care of it.

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure. We recommend using strong passwords and keeping your account information private.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, so please check back if you have any concerns.

If you have any questions about how we handle your data, reach out to us at heyguys@lessjunkmorejourney.com—we're happy to help!

Payment

Payment Methods

- Credit / Debit Cards

- Offline Payments (In-person only merch)

Disclosure

At LJMJ, we believe in transparency and honesty in everything we do—including how we run our merch store. Below is our official disclosure regarding our products, affiliate links, and brand partnerships.

Product Disclosure

Our merch is made-to-order, which means each item is created specifically for you when you place an order. Because of this, all sales are final unless an item is defective or incorrect.
We strive to ensure our product images and descriptions accurately reflect what you receive, but colors may vary slightly due to screen settings and printing processes.
While we stand by the quality of our products, normal wear and tear or improper care may affect longevity. Please follow care instructions to keep your gear looking great!

Affiliate & Sponsored Content

Some links on our website, social media, or emails may be affiliate links, meaning we earn a small commission if you make a purchase through them—at no extra cost to you. We only recommend products we truly love and believe add value to the journey.
Occasionally, we may partner with brands to feature products or services. Sponsored content will always be disclosed, and our opinions remain our own.

Liability Disclaimer

By purchasing from our store, you agree that LJMJ is not responsible for any injuries, damages, or losses that may occur from the use of our products. Please use all items responsibly.
We do our best to provide accurate information, but we cannot guarantee that all details (such as pricing, availability, or product descriptions) are always up-to-date. If you spot an error, feel free to let us know at heyguys@lessjunkmorejourney.com.

Community & Brand Integrity

We love seeing fellow Journeyers rocking their LJMJ gear! However, we reserve the right to remove or decline association with any images or content that do not align with our brand values of positivity, inclusivity, and respect.
By purchasing from our store, you agree not to use LJMJ-branded merchandise for any unlawful or harmful purposes.

Changes to This Disclosure

We may update this disclosure as needed. The most current version will always be available here. If you have any questions, don’t hesitate to reach out at heyguys@lessjunkmorejourney.com.

Thank you for being part of the journey—we appreciate your support!